Delivery Information

The modern world has seen a tremendous shift towards online shopping, and with it, the demand for reliable and efficient delivery services has grown exponentially. At our online pharmacy we take delivery seriously and use the best couriers to ensure complete transparency and avoid delays.

Delivery Price?

One of the most critical aspects of any delivery service is the cost associated with shipping products to their intended destination. The delivery fee is based on a number of factors, including the country of delivery, the dimensions of the package and its weight.

At the time of checkout, the delivery price will be calculated based on the location and the size and weight of the package.

Tracking

Once the package is handed over to the delivery agent, an email containing the unique tracking ID is sent to the customer. This email serves as a confirmation that the package is on its way and provides the customer with all the necessary information to track their order. Having a unique tracking ID for your order brings several advantages to the table:

Transparency: Customers can easily access the status of their shipment and stay informed throughout the entire delivery process.
Security: The unique tracking ID serves as a way to identify and authenticate each package, ensuring that it reaches its intended recipient.
Efficiency: With real-time tracking information, delivery services can quickly identify and address any issues that may arise during the shipping process, reducing the chances of late deliveries and improving overall customer satisfaction.

Incomplete or Lost Orders

If an order does not arrive (as indicated by a non-updating tracking number) or arrives incomplete, it is the responsibility of the customer to report this issue to our client service team within 7 days of the expected delivery date. To substantiate their claim, customers must provide photographic evidence that includes the following:

The package in which the order arrived, clearly showing the tracking number.
The contents of the package, demonstrating the missing items.

Once the customer has submitted the necessary evidence, the claim will be forwarded to the dispatch manager for investigation. The dispatch manager will carefully review the claim, taking into account the provided evidence, shipping details, and any other relevant information.

If the dispatch manager approves the claim, the missing products will be replaced and sent to the customer at no additional cost. This process ensures that customers receive the products they ordered and helps maintain a high level of satisfaction with the delivery service.

Contact our Customer Service Team?

To contact the customer service team, customers can visit the 'Contact Us' page and fill out the online contact form, providing all relevant information, including the order number, tracking number, and a description of the issue.

Alternatively, customers can reach out to the customer service team via direct chat, phone, email, using the contact information provided on kamagranederland.net . The customer service team will promptly address any concerns and work diligently to ensure that every delivery experience is as smooth and hassle-free as possible.